Scosche Reviews

This company has horrible customer service. When you call there is no one available to take your call. The online chat asked questions that do not relate to the issue and do not answer direct questions. Also, the customer service rep waits a very long time to respond and then just stops responding when asked a question. The solar back up camera is a scam. Does not pair with screen and there is absolutely no help on how to fix the issue.

My reason for a one star review is the failure of this Company to provide a response or auto reply to my email of 23rd May concerning safety issues for one of their products

The product concerned is the HUD2 OBDII "Heads Up" LED display.

When plugged into the OBD socket beneath the steering wheel of a 2009 Land Rover Freelander II the product seemed to be functioning satisfactorily but would not run continuously.

Decided to road test with the display fitted temporarily only to find the brakes locked up. Fortunately this happened at a low speed and I was able to unplug the HUD and get going safely.

This could be dangerous.

Some brief research on the internet shows that some vehicle manufacturers may have security controls in place to prevent the OBD socket being utilised to steal the vehicle. Surely the Scosche device should be designed so that it is not thwarted by routine security precautions?

Will now add a short review of the product:-

The retailer suggested there might be problems in reading it in bright sunshine. On my trial fitting it was quite readable on a bright day and better than the Freelander speedo that is too dimly lit both night and day.

A good position for the HUD might have been to shine over the rev counter that is shaded by a hood. Unfortunately the long stiff power connection to the centre of the leading edge of the product made this rather difficult.

Original email was sent to link on website to adasupport

Ordered some items from Scosche.com with free shipping and my package arrived from Schosche postage due! I repeatedly emailed them about this and they did not respond to any of my emails. When I posted a less than 5 stare review on their website, they removed it!

Very poor business practices at this company.

Two months and numerous, unanswered e-mail complaints after confirmation of payment, I am still without the products ordered from scosche.eu.

This is about a specific incident that I encountered and will NEVER be purchasing another Scosche product in my life.

Before purchasing my radio installation kit for my vehicle. BEFOREHAND, I checked with a sponsor from Scosche, the Scosche website, and also the sellers website to ensure the kit would fit my vehicle. ALL said yes it will fit and gave me the same part #.

Upon receiving my kit, the package says, "Custom Kit, Factory Fit, Scosche Guarantee" proudly in the top left corner. I have found out really means nothing. Nowhere does it say "satisfaction guarantee". If something is GUARANTEED to fit it should fit. In my case it did not. They obviously have ZERO idea of what the word guarantee means... it doesn't mean maybe.

After talking with multiple representatives who were pretty much worthless and would NOT answer the majority of my questions, it was later admitted by Scosche that the kit had NOT EVER been tested on my vehicle version. WHAT A JOKE! They market a product that is guaranteed to fit my vehicle and even says so on the package and yet it does not fit. (The top right corner has a sticker/barcode/part # that says what the kit fits)

During the whole process, the main focus was on me sending in pictures that it did not fit (since they never tested it), proof of purchase, and talking to the seller about a refund. THAT was their main focus. I wrote e-mails that were very lengthy asking questions that they sometimes would answer. For example, they said they had talked to everyone and made sure that this will never happen again (this was after hours) and I asked what steps they took to do this and they never answered that question. Surprising? No.

During our correspondences they did update the website to make a note that it does not fit the sedan model of my vehicle. Then they proceeded to update what exactly their guarantee actually means on their website... which turns out to be a money back guarantee. Nowhere did it say that on the package or their website during our early discussion. ALL AFTER I HAD MADE THEM AWARE AND DEMANDED ANSWERS... SOME OF WHICH THEY DID NOT ANSWER.

The replies were slow and it took even longer to get a response on their Facebook. Here is a DIRECT quote from their Facebook page in the "About" section, " Scosche is founded on its commitment to quality, value and customer service." which in my opinion is a complete joke and they were obviously not caring about keeping a customer who has used MANY of their products.

I took the extra steps that most customers do not to ensure that the product fit my vehicle. They were in the wrong marketing a product for a vehicle that they never even tested it on. Then, they don't answer some of the questions I ask even though they are supposedly founded on "Customer service and satisfaction".

Well, I DEFINITELY am not satisfied with their product that was falsely advertised to fit my vehicle. Their lack of explanation. Their lack of commitment to test their products on the vehicle they market to. Their lack of understanding the word Guarantee. Their lack of care to keep a customer and ensure satisfaction.^That is a TERRIBLE business practice and method to follow.

I will NEVER purchase a Scosche product again in my life. I warn all of you out there that the product buy might not have been tested for your specific vehicle. Also, their guarantee is really just a backup in case the product does not fit and makes them aware of their inability and laziness to test every vehicle the product is intended for.

I opted for the full refund since I don't want another Scosche product and will never use them again in my life. Nor will I allow anyone else to that I do radio installations for.

So we'll see how the full refund turns out.